Last Updated: October 27, 2025
Look, we get it - nobody really enjoys reading privacy policies. But here at Ignivarion Legacy Hotel, we're committed to being upfront about how we handle your personal information. We've been around long enough to know that trust is earned, not given.
This policy covers everything from when you book a room on our website to when you're sipping wine at our complimentary tastings. We're based in Vancouver, BC, and we follow Canadian privacy laws (PIPEDA, to be specific), which means we've got some pretty solid standards to live up to.
Think of this document as our promise to you - we're not gonna sell your email to random companies or spam you with stuff you don't care about. We only use your info to make your stay better and keep our historic hotel running smoothly.
When you book with us, we need the basics - your name, email, phone number, and billing address. Pretty standard stuff. If you're using our Heritage Spa or booking our Conference Facilities, we might ask for a few more details to make sure everything's tailored to your needs.
We collect payment card details, but here's the thing - we don't actually store your full card numbers on our servers. That info goes straight to our secure payment processor. We just keep the last four digits and expiration date for your records.
If you've got specific room preferences (like extra pillows or a higher floor), we'll keep that on file. Same goes for dietary restrictions at our Fine Dining Restaurant. Makes future stays way easier.
Our website collects some technical stuff automatically - IP address, browser type, device info, and how you navigate through our site. This helps us fix bugs and make the booking experience smoother.
Processing your bookings, confirming rooms, and making sure your suite's ready when you arrive.
Sending booking confirmations, pre-arrival emails, and occasionally letting you know about special offers (if you've opted in).
Remembering your preferences so we don't have to ask you the same questions every time you visit.
Meeting tax requirements, handling disputes, and keeping records as required by Canadian law.
We won't use your info for anything that'd make you uncomfortable. If we ever want to do something new with your data, we'll ask permission first.
Security's a big deal for us. We've been safeguarding guest information since way before the internet was a thing, and we've kept up with the times.
All data transmitted to our website uses SSL/TLS encryption - that's the little padlock you see in your browser.
Only authorized staff members can access guest information, and they're trained on privacy best practices.
Our servers are housed in secure facilities with 24/7 monitoring, firewalls, and regular security audits.
We backup your data regularly so nothing gets lost if something goes wrong.
That said, no system's 100% bulletproof. If we ever experience a data breach that affects you, we'll let you know right away and tell you what steps to take.
Under Canadian law (and just basic decency), you've got some important rights when it comes to your personal information: